Dear alex,

This is Emily from REKO CNC.

Today I would like to share with you how we do for Complaints.

Regular Solution To Customer Complaints

1) Remake.  

2) Local repair. 

3) Return to China.  

4) Refund the loss to client.

5) Compensation. 

6) Remake with next repeated order.

If it is REKO's  responsibility,REKO will underatake all the cost; 

If is is client's  responsibility,REKO will try to find a way to reduce the cost that make loss as less as possible.

Excellent pre-sales and after-sales services are one of the reasons why we have cooperated with many customers for more than 3-4 years.

Look forward to receive your inquiry.

Best regards!

Emily Meng

Emily@rekotechnology.com 

REKO CNC